At FioreFrame, every order is a pact between you, a passionate artisan, and our community. Our refund policy is designed to honor that pact. It protects your investment in a quality piece of art while ensuring our artisans are fairly compensated for their unique, custom work. We are committed to finding a solution that is fair and respectful to everyone involved.
Our 30-Day Quality Guarantee
Your satisfaction and the integrity of our art are paramount. We offer a 30-day guarantee from the date of delivery, covering any manufacturing defects or damage that may have occurred during shipping. This is our promise of quality to you.
What Is Covered by Our Guarantee?
Our guarantee applies to issues that compromise the quality and integrity of the handcrafted frame, such as:
- Clear defects in the acrylic material or craftsmanship.
- Damage sustained during the shipping process.
- Significant discrepancies from the product description (excluding the inherent variations of handcrafted art).
The Nature of Custom, Handcrafted Art
Every FioreFrame is a unique piece of art, created specifically for you by a passionate artisan. Due to this personalized and custom nature, we cannot accept returns for reasons other than quality defects or shipping damage. This policy allows us to fairly compensate our artisans for their dedicated work on your special order. We do not cover:
- Subjective differences in artistic interpretation.
- Minor variations inherent to handcrafted items.
- Differences from the digital preview, as explained in our Terms of Service.
How to Initiate a Return
Contact Our Support Team
If you believe your frame has a quality issue, please contact our support team within 30 days of delivery. Include your order number and clear photos of the defect or damage.
Our Team Review
Our dedicated team will carefully review your request and the provided photos. We are committed to a fair and thoughtful assessment of every case.
A Fair Resolution
If a manufacturing defect or shipping damage is confirmed, we will offer you the choice of a full refund or a free replacement, crafted with the same care and attention as the original.
Have More Questions?
Our team is always here to help. If you have any questions about our policy or need assistance, please do not hesitate to reach out.
Contact Support