Fiore Frame - Floral Photo Frames

Introduction

This Privacy Policy explains how Fiore Frame ("we," "our," or "us") collects, uses, and protects personal information when one uses our floral photo frame service (the "Service").

Manufacturing Notice

Curated Manufacturing Process

Our selective manufacturing process involves sending photos to carefully chosen home-based artisan contractors for premium manual production.

This curated approach ensures each frame receives the artistic attention it deserves while maintaining the highest quality standards.

Please read the "Photo Processing and Production" section carefully to understand our artistic partnership model.

Information We Collect

Account Information

Email address (required for registration)
Password (securely hashed and stored)
Mobile phone number
Date of birth
Profile information from OAuth providers (Google, GitHub, etc.)

Order and Shipping Information

Shipping addresses
Order details and preferences
Payment transaction records
Support ticket communications

Photos and Images

Photos uploaded for frame production
Processed versions of photos for manufacturing
Preview images generated during design process

Technical Information

Session data stored in our database
Device and browser information for security
IP address for fraud prevention
Unique frame identification (UUID) for artistic heritage tracking

Photo Processing and Curated Production

Curated Artisan Network & Assignment Process

Important Disclosure: Photos are processed and crafted by our carefully curated network of home-based artisan contractors through a merit-based assignment system. This means:

• Photos will be sent to artisans assigned by our curation team based on expertise and availability

• These contractors are experienced artisans working in inspiring domestic creative environments

• Our curation team assigns orders to suitable artisans based on merit and artistic compatibility

• Assigned artisans can accept or decline projects based on their creative alignment and capacity

• If declined, the project returns to curation queue for reassignment to a different artisan

• This organic choice-based process ensures natural quality control and social equity

• All contractors are rigorously vetted and bound by strict confidentiality agreements

• Photos are only accessed for the duration necessary to complete the order with artistic excellence

Content Guidelines

We do not accept photos that contain:

Nudity or sexually explicit content
Illegal, harmful, or offensive material
Copyrighted content without permission
Hateful, discriminatory, or offensive imagery

Explicit Consent

By using our service, one explicitly consents to photos being processed in our curated home-based manufacturing environments under our premium security protocols.

Optional Artistic Heritage Participation

Preserve One's Artistic Legacy

Each frame represents a unique artistic creation - a singular intersection of design, craftsmanship, and personal memory.

Customers can opt-in to have their specifications and photos permanently preserved as part of our artistic heritage:

• Explicit consent required for heritage preservation

• Complete artistic record with full frame specifications

• Permanent museum status as contribution to artistic legacy

• Unique UUID tracking connecting design to execution

This allows the complete artistic story to be preserved for posterity, celebrating each frame as an individual work of art.

How We Use Information

Service Provision

Creating and managing accounts
Processing and fulfilling orders through our curated system
Communicating about order status and delivery
Providing dedicated customer support
Maintaining artistic heritage records (with consent)

Organic Quality Assurance & Assignment Process

Assigning orders to most suitable artisans based on merit and artistic expertise
Maintaining natural quality control through artist choice and customer satisfaction harmony
Preserving artistic standards through merit-based assignments and choice-based acceptance
Ensuring each frame receives appropriate artistic attention through organic assignment process
Facilitating social equity between customers and artisans through merit-based opportunities
Managing curation queue reassignments when artisans decline projects for optimal matching
Balancing curation queue processing time based on artistic merit and artisan response rates

Legal and Security

Preventing fraud and abuse
Complying with legal obligations
Protecting rights and property
Enforcing terms of service

Data Retention

Photos

During Production: Stored securely until shipped

Post-Delivery: Retained for 90 days for quality assurance

Automatic Deletion: All photos deleted after 90 days

Heritage Participation: Preserved permanently with explicit consent only

Account Info

Active Accounts: Retained while active

Deleted Accounts: 90-day backup period

Order History: Retained (without photos)

UUID Records: Preserved for artistic heritage

Payment Info

Transaction Records: Retained for accounting

Payment Data: Processed by secure third parties

Fraud Prevention: Minimal data for security

Data Sharing and Disclosure

Curated Manufacturing Partners

Photos shared with carefully assigned home-based artisan contractors for production
Contractors assigned based on artistic merit and bound by comprehensive confidentiality agreements
Assignment process includes artisan choice period with option to accept or decline projects
Declined projects return to curation queue for reassignment maintaining social equity
Quality maintained through natural artist choice and customer satisfaction rather than external oversight

Service Providers

Cloud storage providers for secure data hosting
Email service providers for communications
Payment processors for transaction handling
All providers bound by data protection agreements

Legal Requirements

When required by law or legal process
To protect rights, property, or safety
To prevent fraud or illegal activities

International Data Transfers

As we operate internationally, information may be transferred to and processed in countries other than one's own. We ensure adequate protection through standard contractual clauses, adequacy decisions where available, and other appropriate safeguards as required by law.

Individual Rights

Access and Correction

Correct inaccurate or incomplete data
Update account information at any time
Access heritage participation status

Deletion and Restriction

Delete account and associated data
Request restriction of processing
Withdraw consent where applicable
Opt-out of heritage participation

Objection

Object to processing based on legitimate interests
Opt out of marketing communications
Decline heritage participation invitation

Security Measures

Technical Safeguards

HTTPS encryption for all data transmission
Secure cloud storage with encryption at rest
Regular security updates and monitoring
Access controls and authentication systems
UUID-based frame tracking for enhanced security

Organizational Measures

Staff training on data protection
Rigorous contractor vetting and confidentiality agreements
Merit-based partner selection for enhanced trust
Incident response procedures
Regular security assessments of curated network

Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete it immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by:

Email notification to registered users
Prominent notice on our website
Updated effective date at the top of this policy

Continued use of our service after changes constitutes acceptance of the updated policy.

Contact Information

For privacy-related questions or requests, contact us at:

Email: privacy@fioreframe.com
Support: Create a support ticket at /tickets
Response Time: We aim to respond within 30 days