The Principles of Our Shared Artistic Journey
These Terms of Service are more than a set of rules; they are the principles that guide our community. This document outlines our mutual agreement to engage in a creative process built on respect, fairness, and transparency. By participating in the FioreFrame experience, you join us in a pact to honor art, empower creators, and protect the memories we share.
By accessing or using our floral photo frame service (the "Service"), you agree to this Community Agreement and our Privacy Philosophy. This is the foundation of our journey together.
FioreFrame provides custom, multi-layer acrylic frames with organic designs. But our true service is the ecosystem that makes this possible:
Important Acknowledgment: Our creation process is unique. When you place an order, you enter a curated ecosystem powered by our "Artistic Heart"—an ethical AI designed to facilitate a perfect match between your memory and an artisan from our global community.
This system operates on principles of merit and artistic alignment, ensuring fairness for artisans and the highest quality for you. By using our Service, you acknowledge and consent to this innovative and human-centric manufacturing approach.
From your screen to an artisan's home, every order follows a thoughtful path:
Once your order is accepted by an artisan, a 48-72 hour payment window opens. Production begins only after payment is confirmed. Unpaid orders are automatically cancelled to keep the queue fair for everyone.
Our 3D preview is a wonderful tool for composition, but it is a digital sketch of a physical masterpiece. Please understand:
The magic of multi-layer acrylic—how it refracts light and creates tangible depth—cannot be fully simulated on a screen.
Each frame is handcrafted by an individual artisan, carrying unique, subtle characteristics that make it a one-of-a-kind piece of art.
By ordering, you embrace the beauty of this handcrafted reality, acknowledging that it will differ from, and transcend, the digital preview.
To maintain a respectful and creative space, we do not accept photos that contain hateful, discriminatory, illegal, or sexually explicit content. You are responsible for the content you upload and must have the rights to use it.
Understanding intellectual property rights is crucial for our community. Here's how we handle ownership and usage rights:
The Service is provided "as is." While we strive for perfection, we cannot guarantee it will be uninterrupted or error-free. To the fullest extent permitted by law, our liability is limited to the amount you paid for the specific order in question.
We believe in good-faith communication. If an issue arises, please contact our support team first through our ticket system. We are committed to finding a fair and respectful resolution.