Frequently Asked Questions

Our frames create a unique 3D layered effect using up to 4 layers of white acrylic. One can display 1 to 4 photos in each frame, creating beautiful depth and dimension.

Each frame includes:
- Clear mounting base: Makes the design appear to float on the wall
- Artistic design: Each design has unique artistic cuts, so dimensions vary slightly but always fit within a 28×18 cm base

The clear base disappears against the wall, so one only sees the beautiful artistic design.

Acrylic lets us create something truly special:
- Beautiful transparency and depth effects that change with lighting
- Precision-crafted details impossible with other materials
- Lightweight yet durable for long-lasting beauty
- Crystal-clear protection that feels like premium glass

Each frame has multiple layers that create a beautiful 3D effect:

Depth layers: White acrylic pieces that add dimension and create stunning shadow effects

Photo layer: Photos on high-quality glossy paper that makes colors pop, protected by crystal-clear acrylic

This layered design gives photos incredible depth and a premium glass-like feel that one can see and touch.

Yes! We believe every design has its own unique beauty. All our frames are offered at a single premium price so one can freely choose what speaks to them.

1. Try designs locally: Upload photos and test different designs (stays private on device)
2. Perfect composition: Use our 3D preview to position photos exactly as desired
3. Create account: Register with us (minimum age 18 years)
4. Add to cart: Final photos are securely uploaded and saved
5. Submit order: Complete the order
6. Curation review: Order enters our quality review and artisan selection process
7. Payment: After approval, there are 48-72 hours to complete payment

Curated Production: We have a sophisticated curation approach where all orders are reviewed by our team and matched with the most suitable artisan based on their expertise, artistic merit, and availability. This process ensures optimal quality control and timely delivery through our network of carefully selected home-based artisans.

Our specialized curation team assigns frames to artisans based on their interests, artistic expertise, and merit scores after the initial content approval. Artisans have the option to accept or decline each assignment based on their creative alignment with the project.

How this benefits everyone:
- Higher quality photos with strong artistic composition are more likely to be accepted quickly by experienced artisans
- Faster processing through curation queue when artisans are genuinely excited about the project
- Better results from the natural match between artist passion and customer vision
- Social equity through merit-based opportunities distributed across all artisan skill levels

The process: If an artisan declines, the frame returns to the curation queue for reassignment to a different artisan. This organic selection creates a self-balancing system where artistic excellence naturally finds its way to the most capable hands willing to work on the project.

Artistic Quality Matters: Since our artisans can choose which projects to accept, higher artistic quality in photos and composition increases the likelihood of faster acceptance and shorter curation queue time.

Tips for attracting premium artisan acceptance:
- Choose high-resolution, well-composed photos with strong visual appeal
- Consider artistic composition when positioning photos in the frame preview
- Select designs that complement the style and mood of the photos
- Ensure good lighting and clarity in the original photos

Queue Processing: Photos with stronger artistic merit tend to be accepted by senior artisans more quickly, reducing time spent in curation queue cycles. If declined, projects may be reassigned to artisans with different skill levels, but the automatic system ensures all orders eventually find the right artistic match.

We welcome all personal photos except:
- Nudity or sexually explicit content
- Illegal, harmful, or offensive material
- Copyrighted content without permission
- Hateful, discriminatory, or offensive imagery

Quality Enhancement: While we accept a wide range of content, photos with stronger artistic composition and visual appeal tend to move through our curation process more smoothly.

We work with a carefully selected network of experienced artists and craftspeople who work from their homes. This curated approach:
- Ensures handmade quality and personal attention to each piece
- Supports talented local artists through merit-based opportunities
- Enables production with incredible attention to detail
- Creates natural quality control through artist-customer satisfaction harmony

Absolutely! All our carefully selected artisans:
- Have been rigorously screened and chosen for their expertise
- Have signed comprehensive confidentiality agreements
- Are required to maintain complete security and privacy
- Only have access to photos during the production period
- Work under our premium security protocols and quality oversight

- All artisans work within our curated network with proven track records
- Each piece is carefully inspected before shipping
- Our organic quality control system naturally matches projects with suitable artisans
- We provide a 30-day quality guarantee for defects and shipping damage
- Our dedicated support team is always available to help

This happens because our artistic frame shapes create unique compositions with photos. Here's what's happening:

The composition process:
- Photos are fitted to match the frame's artistic boundaries
- Our creative cuts and curved edges naturally crop parts of photos
- One sees exactly what will appear in the final frame

Ways to get the perfect result:
1. Zoom and reposition (easiest): Use our zoom tool to focus on the most important part of the photo
2. Extend photos: Use AI tools like Adobe Firefly, Canva AI, or Photoshop's Generative Expand to add more background around the subject
3. Try different designs: Browse our variety of shapes to find one that perfectly complements the photo

Pro tip: The initial fit is already optimized - one can zoom in for better composition, and our AI enhancement tools section has detailed guidance for extending photos.

Our preview gives an excellent idea of the final result, though the real frame will be even more beautiful:
- Light effects: The actual frame has magical depth and sparkle that no screen can show
- Layered depth: Real interaction between layers creates stunning visual effects
- Artistic details: Some precision-crafted lines add to the final beauty
- Dynamic appearance: Frames look different and amazing under various lighting
- Handcrafted uniqueness: Each artisan brings their own subtle touches

- Our preview is designed for speed so one can try many options quickly
- The magical effects of real acrylic simply cannot be captured digitally
- Each handcrafted frame has its own unique character and charm
- Our curated artisan network ensures each piece receives individual artistic attention

This is completely intentional - and we're delighted someone noticed this thoughtful detail!

The Philosophy Behind It:
The frames showcased on our homepage represent our early artistic vision - beautiful designs that capture the essence and spirit of what we create. The current production frames in our catalog have been refined and perfected through months of artisan feedback and technical improvements.

Why We Keep Both:
- Wabi-Sabi Philosophy: We embrace the beauty of impermanence and evolution. Those homepage frames represent a moment in our artistic journey that we honor and preserve.
- Showcasing Growth: The slight differences demonstrate our commitment to continuous perfectionism - we never stop refining our craft.
- Authentic Story: Rather than constantly updating everything to match current production, we let visitors see the authentic evolution of our artistry.

What This Means for You:
The frames you can order today are technically superior and more refined than what's shown on the homepage. You're getting the latest and most perfected versions of our designs, enhanced through real-world production experience and artisan insights.

The Beauty of Imperfection:
This intentional choice reflects our belief that perfection isn't about hiding the journey - it's about honoring each stage of growth while always striving for better. Every slight difference tells the story of dedicated craftspeople pursuing excellence.

Total Timeline Breakdown:
- Curation Queue Time: Variable - depends on content review, artisan assignment, and acceptance process
- Production Time: Up to 20 business days after final artisan acceptance and payment confirmation
- Maximum Total Time: 30 business days including all phases
- Shipping: Additional time calculated based on destination and selected method

Queue Time Factors: Projects with higher artistic merit tend to move through the curation queue more quickly as they attract faster artisan acceptance.

Yes! We ship worldwide. Our entire curated business is designed for international customers.

What this means:
- Available to customers in all countries
- Shipping costs calculated based on location
- Delivery times vary by destination and shipping method
- All shipping details and costs shown clearly at checkout

International shipping:
- Choose from regular or express delivery options
- Customs duties may apply based on country's regulations

If production exceeds 30 business days, one can:
- Cancel the order and receive a full refund
- Wait a bit longer and receive a special discount

Note: Our curated system and artisan selection process is designed to minimize delays while ensuring quality.

- Before curation approval: Yes, completely free
- During curation queue: Yes, with minimal processing fee
- After final artisan acceptance and payment: Unfortunately not possible as work commitment has been made

Important: Our curation process includes artisan assignment and acceptance phases before final payment is due.

Several AI-powered services can help extend photos to fit perfectly in our frames:

Professional Tools:
- Adobe Firefly: Generative Expand feature in Photoshop
- Canva AI: Background extension and removal tools
- Midjourney: Outpainting capabilities for creative extensions

Affordable Online Options:
- Pixelcut: AI-powered background extension and removal (budget-friendly)
- Clipdrop: Simple photo extension tool
- Remove.bg: Background removal and replacement
- Photopea: Free online Photoshop alternative with AI features

How they help:
- Extend backgrounds naturally around the subject
- Add more space without losing image quality
- Create perfect compositions for our artistic frame shapes
- Maintain the photo's original style and lighting
- Enhance artistic appeal for our curated artisan selection process

Best practices for AI photo extension:

Before extending:
- Choose photos with simple, uniform backgrounds for best results
- Avoid busy or complex backgrounds
- Ensure good lighting in the original photo

During extension:
- Extend gradually in small increments
- Use similar colors and patterns to the existing background
- Keep the main subject centered

After extension:
- Review the result carefully for any unnatural elements
- Test the extended photo in our frame preview
- Make additional adjustments if needed

Pro tip: Sometimes combining manual padding with AI extension gives the most natural results! Higher quality compositions also tend to move through our artisan selection process more efficiently.

- Secure online payment gateways
- Digital payment platforms
- Payment accepted in various currencies

After the order is approved in our curation process, there are 48 to 72 hours to complete payment. After this time, the order will be automatically cancelled.

Yes, shipping cost is calculated based on:
- Shipping destination
- Shipping method (regular or express)
- Package weight and dimensions

All costs are clearly displayed at checkout before payment.

No hidden costs! Our pricing is completely transparent:

Included in frame price:
- All taxes and production fees
- Complete quality control and curation
- Premium materials and handcraft work

Calculated separately:
- Shipping cost - clearly shown at checkout based on location and preferences
- Customs duties (if applicable) - determined by country's import regulations

Important notes:
- Shipping costs are always displayed clearly before payment
- Customs duties vary by country and are handled by local customs authorities
- Many countries have duty-free thresholds for art and personal items

- During production: Until the order is completed and shipped
- After delivery: 90 days for support and quality assurance
- Automatic deletion: Completely removed from all systems after 90 days
- Heritage participation: Optional permanent preservation with explicit consent

No! Preview is completely local - photos stay private on the device. Photos are only uploaded to our secure servers when adding items to cart (which requires registration).

Very limited access with strict security:
- Curation team (for content and quality review)
- Assigned production artisan (only during crafting)
- Quality control team (final inspection)

All team members work under strict confidentiality agreements. Our curated selection process ensures only the most trustworthy and skilled artisans handle sensitive materials.

We offer comprehensive support based on needs:

For customers with active orders:
- Online support system: Available 24/7 for all order-related questions
- Response time: 24-48 hours initially
- Continuous follow-up until the issue is completely resolved

For general inquiries:
- Contact form: Available on our website for all questions and support
- Expert and patient team ready to help with any concerns

All customers receive:
- Professional, personalized support
- Detailed responses and guidance
- Follow-up until completely satisfied

- 30-day quality guarantee: Free replacement or full refund for defects or shipping damage
- Custom products: Since each frame is made specifically for the customer, returns are only accepted for quality issues
- Full refund: Returned to original payment method
- Curated quality: Our artisan selection process minimizes quality issues

- Shipping damage: Fully covered - we handle everything including return shipping
- Production defect: Free replacement with all costs covered by us
- Damage during return shipping: Unfortunately cannot be covered
- Quality assurance: Our curated production process minimizes defect risks

Each frame comes ready to display in multiple ways:

Wall mounting:
- Hangs easily on any wall - just like a favorite traditional frame
- Built-in hanging system on the back
- The clear base makes the design appear to float beautifully

Table display:
- The clear base also works perfectly for desktop display
- Lean against books, decorative objects, or small stands
- Stable support for any flat surface

Complete flexibility:
- Switch between wall and table display anytime
- No additional hardware needed
- Works beautifully in any room or setting

Keep the frame looking perfect:

Easy cleaning:
- Clean with any soft cloth and gentle cleaner - just like caring for premium glass
- Microfiber cloths work perfectly
- Use mild cleaners (avoid harsh chemicals)

Simple method:
1. Dust gently with a dry soft cloth
2. Apply cleaner to cloth (not directly on frame)
3. Wipe with gentle circular motions
4. Finish with a dry cloth for a perfect shine

Important:
- Never use paper towels (they can scratch)
- Avoid harsh chemicals or abrasive cleaners
- For tough spots, start with just warm water